Monthly Archives:May 2026

Customer Retention Metrics That Matter to Buyers

Customer retention carries more weight than acquisition when preparing for an exit. New customer growth can drive short-term results, but buyers focus on stability. They want to see recurring revenue, long-term relationships, and consistent engagement…
Steven Pappas,
Partner, M&AMI Advisor
Steven Pappas,
Partner, M&AMI Advisor

EP 2: Financial Preparations Impact Business Value

In this episode, the conversation dives into the world of mergers and acquisitions through the lens of patience, process, and precision. The guest shares lessons on why shortcuts backfire, how attention to detail can make or break success, and what it really takes to achieve the best outcome in business transitions. It’s a candid discussion about discipline, resilience, and the mindset required to navigate big changes.